If your gift card has expired whilst our venues were temporarily closed, please be reassured that your balance has not been lost. 

We have extended the expiry date of all gift cards issued between 01/07/20 and 31/03/21. These cards can now be used until 31/03/23. And all cards issued between 01/04/21 and 30/09/21 can now be used until 22/09/23.

So, if your gift card was affected by covid you will now have until at least 31^st March 2023 to spend and enjoy your balance.

For all gift cards sold from 01/10/21:

A Gift Card is valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.

If you are unsure of the balance or expiry date for your card you can check it here: www.showmybalance.com

The Phoenix Cavendish Square gift cards are available to purchase online here. If you order online, you can choose a digital gift card received by email with your own personalised message.

Our gift cards (whether physical, email) are valid at any Castle in the UK as well as any other Mitchells & Butlers venue. You can search all available venues here.

You can credit our gift cards with any denomination of £5, up to the total value of £250 each

Gift Cards are valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.

An eGift Card is an electronic Gift Card sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email displays a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalised message), its value and card details. This page also gives simple instructions for redeeming the eGift Card. 

You will receive an email message confirming delivery, and a message notifying you that the eGift Cards have been viewed. If the eGift Cards go un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can let you know if the recipient has viewed their eGift Cards.

Get in touch with our Gift Card Guest Services on 0331 630 5409 or at [email protected] and they will respond as quickly as possible.

Just show the email (either on your smartphone or as a print-out) or text message, which will contain a unique gift code, to your server, who will then redeem it for you.

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

To check the balance on your gift card, please click here and follow the simple instructions.

Certainly. The easiest way is via this website https://diningout-biz.cashstar.com.

General Terms

Mitchells & Butlers Leisure Retail Ltd (“Food and Drink Gifts”) supplies both physical gift cards (“Physical Gift Cards”) and digital gift cards (“eGift Cards”) to guests, together referred to herein as (“Gift Cards”) which are issued by Mitchells & Butlers Leisure Retail Ltd, 27 Fleet St, Birmingham, B3 1JP (registered no 1001181), VAT Number GB 818 3078 23 and are supplied via the Gift Card agent, Blackhawk Network (Europe) Limited registered in England and Wales with its registered office at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered number 07956446), who operates this website. 

If you have any complaints about our service or any Gift Cards you purchase from us, or wish to contact us, please contact our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]

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Gift Cards 

Gift Cards are redeemable as eGifts and no additional fees will be imposed on purchasers or recipients of an eGift Card. 

Gift Cards cannot be refunded or exchanged for cash or credit.

If we are unable to accept your order, the system will inform you of this and will not charge you. This might be because of a suspicious transaction alert identified on our system.

eGift Cards will be activated at the point of ordering. eGift Cards are valid either presented on a smart phone or printed out. 

Expiry of Gift Cards 

Our Gift Cards are valid for valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.

View Your Balance

Gift Cards are available in variable denominations, and you can choose any denomination between  £5 - £250. No change will be given but Gift cards can be used multiple times until all of the remaining balance is spent. Card balances can be checked by clicking www.showmybalance.com.  Alternatively, you can check your balance in any Mitchells & Butlers venue.

Your Rights To End The Contract

You have the right, in addition to your other rights, to cancel your order for Gift Cards, provided you are within the cooling off period of fourteen (14) days after the date that we confirm that we accept your order.

If you choose to receive your eGift Cards before expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.

Returns

Subject to the cooling off period you may not return or cancel your Gift Cards after they are received.

If you wish to cancel your Gift Cards order prior to its delivery, please contact our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected] .

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Lost or Stolen Gift Cards 

Please keep your Gift Cards secure, as if they were cash. We are not responsible if the Gift Cards are lost, stolen, destroyed or used without permission. We reserve the right to cancel Gift Cards, if we reasonably suspect fraud or misconduct. Damaged, altered or cancelled Gift Cards will not be accepted.  

Limitations

The Gift Card is valid at any Mitchells & Butlers venue in the UK as detailed at www.thediningoutgiftcard.co.uk/ and subject to the conditions set out below. The Gift Card cannot be used (i) to make any online purchase (ii) at any Moto or other Mitchells & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the Gift Card can be used at the particular site before ordering. Venues can be added and/or removed from the list above at any time at Mitchells & Butlers’ discretion.

Gift Cards cannot be resold, transferred for value, or redeemed for cash. 

Unused Gift Cards cannot be transferred or returned, and orders cannot exceed £5000 per day.  

Privacy Policy   
Please review our Privacy Policy enter link here to understand more about how we use your data.  For any further questions contact [email protected].

Gift Card Guest Service

If you need assistance with any aspect of your purchase, or use of your Gift Cards, please contact Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]. You will be required to provide your order number.

 Payment Methods

Gift Cards may be paid for with a valid Debit or Credit Card (we do not accept American Express).

Delivery Information 

During the order process we will let you know when we will provide the  Gift Cards to you.

The costs of delivery and packaging for Physical Gift Cards will be as displayed to you on our website. eGift Cards will be delivered free of charge.

Physical Gift Cards can be delivered to valid addresses within the United Kingdom with the exception of the Channel Islands.

We are not responsible for Gift Cards that are not received due to your failure to enter an accurate physical address or email address for the recipient. If you have concerns about your order, please our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected].

Reasons for Failed Delivery of eGift Cards

eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed: 

1. Spam filter blocked email or routed it to a bulk/spam folder

2. Recipient's firewall blocked the email

3. Email inbox is over size limit

4. Invalid email address

If a spam filter is blocking Gift Card emails from getting to an inbox, the email options will need to be modified so that Gift Card emails are not considered spam.

If you need further assistance, contact our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected] Please be ready to provide your order number.

Personalised Messaging

If you wish to add a personal message to your Food and Drink Gifts Gift Cards, simply type your message in the message field during the purchase process.

Gift Cards personal messages are limited in length to the space provided on the eGift Cards, or to the space provided on the greetings card that accompanies Physical Gift Cards and there is no additional charge to include a personalised message.

We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.  

Updates to Terms and Conditions

We reserve the right to change these Terms and Conditions from time to time.

Governing Law

These terms are governed by English law and you can bring legal proceedings in respect of your Gift Cards in the English courts. 

Food and Drink Gifts, powered by CashStar.

Please contact our Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]. Have your order number to hand.